SAA-C03 Q488 · Analytics

Question

A telemarketing company is designing its customer call center functionality on AWS. The company needs a solution that provides multiple speaker recognition and generates transcript files. The company wants to query the transcript files to analyze the business patterns. The transcript files must be stored for 7 years for auditing purposes. Which solution will meet these requirements?

Accepted Answer

**Answer B: Amazon Transcribe + Amazon Athena** satisfies every requirement:

1. **Multiple speaker recognition**: Amazon Transcribe has a built-in feature called **speaker diarization** (speaker identification). It can identify and label different speakers in an audio stream, which is exactly what a call center needs to distinguish between agents and customers.

2. **Generates transcript files**: Amazon Transcribe's core function is converting speech to text. It outputs structured JSON transcript files that include timestamps, speaker labels, and confidence scores.

3. **Query transcript files for business pattern analysis**: Amazon Athena is a **serverless interactive query service** that lets you run SQL queries directly against data stored in Amazon S3. Transcript files stored in S3 ca

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